Privacy Policy

Thank you for choosing autovinfax.online, a service provided by Vehicle Records. We strive to ensure your satisfaction with our virtual vehicle report services. Please review our refund policy outlined below to understand the conditions under which refunds are applicable.

Refund Request Procedure:

Customers who wish to request a refund must follow the specified procedure outlined below:
Email info@autovinfax.online within 14 days of placing the order(s).
Use the subject line “Refund Request” in the email.
Include the Order Number or any other order identifier in the email.
Provide a clear and detailed reason for the refund request.
Include evidence supporting the case, such as screenshots or relevant documents.

Eligibility for Refund:

A refund will be considered under the following circumstances: 3.1 Non-Delivery: Suppose the customer does not receive the report due to reasons such as an incorrect email address, email provider issues, mail server errors, or spam settings. In that case, the following steps should be taken: Customer informs us via email or live chat support about non-delivery. The subject of the email should be “Report Not Delivered”. The email or message on live chat support should include the order# and an alternate email address. We’ll resend the report to the provided alternate email and on live chat support (if requested). If the report is not delivered within 2 hours of the complaint email, the customer is eligible for a refund. 3.2 Errors or Shortcomings in Report:

In the event of errors or shortcomings in the report, customers should:

Customer informs us via email about errors or shortcomings in the report. The subject of the email should be “Errors or Shortcomings in Report”. The email should include the order# and highlight specific issues, providing documentation as proof. We’ll send the corrected report if errors are established. If the corrected report is not delivered within 48 hours of the complaint email, the customer is eligible for a refund.

3.3 Duplicate Charge:

A charge will be considered a duplicate if the user places multiple orders of the same package with identical or similar information. In such cases: Customer requests a refund via email with the subject “Refund Request for Duplicate Charge” and includes both order numbers. Refund will be processed for the duplicate charge.

Refund Processing:

Upon receiving a refund request, we will verify its eligibility. If the reason for the refund request meets the eligibility criteria outlined in the refund policy, a refund will be provided. The refund will be processed using the same payment method used for the original transaction, and refunds will be initiated promptly. The processing time may vary depending on the payment provider.

Contact Information:

For any questions or concerns regarding our refund policy, please contact our support team at info@autovinfax.online

Changes to the Refund Policy:

Vehicle Records reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting on the autovinfax.online website. Customers are advised to review this policy periodically for updates.
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